FAQ

Frequently Asked Questions

What material is your jewelry made from?

All our jewelry is made from 925 sterling silver — hypoallergenic, durable and perfect for everyday wear.

How do I know my ring or bracelet size?

We recommend measuring your wrist or finger with a soft tape measure or a strip of paper. Our product pages include a size guide to help you find the perfect fit.

Can I mix and match charms?

Absolutely! Our charm bracelets are designed so you can add, remove and swap charms whenever you like. Build a bracelet that tells your unique story.

How long does delivery take?

Standard UK delivery takes 3-5 business days. Express delivery (1-2 business days) is also available. International orders typically arrive within 7-14 business days.

Do you offer gift wrapping?

Yes! All orders come in beautiful gift-ready packaging at no extra cost — perfect for birthdays, anniversaries or just because.

How do I care for my jewelry?

To keep your jewelry looking its best: avoid contact with water, perfume and lotions. Store in a dry place, ideally in the pouch or box provided. Clean gently with a soft cloth.

What is your return policy?

We offer easy 30-day returns on unused items in original packaging. Visit our Shipping & Returns page for full details.

How can I contact you?

Email us at hello@heyaurajelewry.com and we’ll get back to you within 24 hours.